Customer Service

At PSC we realize the products you use as a Public Safety Professional are vital to your job and safety. That's why we want to make sure any problem with our products is resolved quickly.

If your purchase doesn't meet your expectations please contact us immediately.

Email: support@publicsafetycenter.com
Phone: 866-646-4434
Fax: 541-686-1373

Mail:
Public Safety Center Returns
8248 West Doe Avenue
Visalia, CA 93291

 

Returns and Exchanges

Free Return Shipping on Apparel and Footwear:
Public Safety Center offers free return shipping on all apparel and footwear orders. Free return shipping applies to new orders only, previous orders do not apply. Tags and labels must still be attached to the garment for a return. Apparel without tags and labels are not returnable. Custom and/or personalized apparel may be returned at our discretion. Free return shipping excludes clearance items and non apparel and non footwear items.

Return Process:

All unopened products purchased at Public Safety Center can be returned within 30 days of your receipt provided you have an authorized return merchandise number from our customer support department.

Shipping fees and special handling fees are non-refundable. Orders that are not charged for shipping are subject to original shipping cost of delivery. The refunded amount will be issued to the same form of payment originally used for the purchase. For orders placed in error, the cost and responsibility to ship the product back to Public Safety Center shall be that of the customers.

First: Return Merchandise Authorization
You will need a Return Merchandise Authorization (RMA) number from PSC. Shipping the item back without an RMA number from PSC may delay your refund. To obtain an RMA number, simply contact us at support@publicsafetycenter.com.

Second: Ship To Information
We will give you the ship-to address for your return. If you return the item without receiving the shipping information from PSC, it may delay your refund.

Third: Boxing the Item
The item you are returning must be shipped back in its original box. Please do not write the RMA number on the box, doing so will disqualify you from receiving a credit. The RMA number can only be written on the shipping label.

Fourth: Shipping the Item
We highly recommend that you ship the item back using UPS or FedEx. The ability to track your package in transit is vital for you to ensure that it does not become lost and that it reaches its destination. Unfortunately, if the item never reaches the warehouse, we cannot issue you a credit.

In general, it takes approximately 10 business days for the warehouse to receive the item you have shipped to them and to see a refund on your credit card statement. It is Public Safety Center's policy to issue the refund to the same credit card with which the order was placed.