Frequently Asked Questions (FAQ's)
Who can I call if I need help selecting products?
If you have questions or are having difficulty finding the right products for your needs, Public Safety Center customer representatives are available toll free, weekdays between 7:00am-5:00PM PST at 1.866.646.4434. You may also email us with questions. Orders can be placed online 24 hours a day, 7 days a week.
Do I need to register for an Public Safety Center Account?
Anyone can order from Public Safety Center! While a login name and password are not required to order, we do give you the option to register a login account with us. When logged into your account, you can look up and/or print all past orders.
How do I sign up for an Public Safety Center account?
You can automatically set up an account by placing your first order with Public Safety Center. Once you are logged in, you will be able to view all past orders placed with us. For security purposes, you will remain logged in as long as your browser program is running. If you quit your browser program or reboot your computer, you will need to login to Public Safety Center the next time you visit it.
How do I begin ordering?
As soon as you have selected the item(s) you wish to purchase follow these simple steps:
- Click the "Add to Cart" button to add an item to your cart.
- Click "View Cart" to preview and/or adjust your cart contents.
- When you're done shopping, click the "Check Out" button.
- Enter your billing and shipping information and submit the order to us for processing.
Do you accept purchase orders on net terms or checks?
Public Safety Center accepts purchase orders and net terms accounts to qualifying businesses, government and educational institutions and organizations. All new accounts (excluding government agencies) require an initial order of $250.00 or more. Please fax your Purchase Order along with your Company's standard credit application to 559-651-1320. If you don't have a credit application to send with your purchase order, please complete our Public Safety Center Credit Application or request it here via our online form.
All Corporate/Government/Municipal & Education purchase orders/payments should be addressed or faxed to:
Public Safety Center
8248 West Doe Ave.
Visalia, CA 93291
If you are a reseller and would like to request tax exemption, please complete the Tax Exemption Certificate and fax to 559.651.1320 prior to placing your order.
Do you accept APO/FPO orders?
APO/FPO orders are shipped via U.S. Postal Service. Public Safety Center will charge actual cost of the freight from the U.S. Post Office to the domestic APO/FPO destination. Please be advised that you will be contacted by customer support if additional freight is applicable. Tracking information and insurance is not available. Final delivery of the order will be subject to the terms and conditions of APO/FPO services. Public Safety Center is not able to ship liquid or aerosol products to APO/FPO locations. Please contact our Customer Service department to find out exact shipping times. International orders usually ship via FedEx.
Please adhere to the following steps when entering a military address:
- Shippping Method: USPS Priority Mail only
- Enter Grade/Rank/Rating and full name in the "Name" field
- Enter Unit number, CM Room Number, PSC Number in the "Address" field
- Enter APO (FPO) in the "City" Field
- Enter AE (AA/AP/FP) in the "State" Field
- Enter the zip code in the "Zip" Field
Do you accept COD?
How do you process International Orders?
We accept Bank Wire Transfers for International payments. If you choose to pay by wire transfer, your bank will charge you a fee to process the wire. Please note that there is an additional $45 bank service fee for the payment type.
Are my orders secure?
To protect our customers against credit card fraud, we provide secure online ordering using advanced encryption and industry standard Secure Sockets Layer (SSL) technology. SSL works by scrambling your name, phone number, credit card number and order information so that only your browser and Public Safety Center can decipher it. You must have a browser that supports SSL (i.e. Mozilla Firefox or Microsoft Internet Explorer) to order from us online.